Dear Portal Users,
We’ve been experiencing a few different portal glitches today. Here are the scenarios and resolutions you can follow.
Issue 1: Unable to login…
Please go to your browser and visit https://portal.issny.org to load a fresh version of our login page.
If you choose not to do that, and use an already open browser tab and click LOGIN, the login page will reload. This will appear as though your attempt failed. It did not. The freshly loaded login page is vital to the fix. Just login again.
You can then fix any already running shifts by editing them or add any missed shifts. Use the help links below if you need them:
– Editing Start and End Times: https://help.issny.org/books/etime/page/editing-start-and-end-times
– Creating and Submitting a Forgotten Shift: https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift
Issue 2: Unable to upload documents / file too large error…
This has been fixed. Please try again.
Issue 3: Take Action / you do not have permissions on opening shifts…
This has been fixed. This was a glitch displaying old Take Action items that did not really need attention. When you log back into the Portal, you should no longer see that item.
If anyone has any new issues, please email websupport@issny.org and provide us with as many details as possible so that we can help you.
Our apologies for the issues this morning. Thank you for your patience while we worked with our developer teams to get a speedy resolution.
Thank you,
The ISS Database Team
For those of you who have continued to have problems, we have found and fixed an additional issue. In addition to the email sent previously, please follow the steps below:
1. If you have the Portal open in ANY browser windows, please log out.
2. If you have or are using a bookmark/favorite, delete it. We do NOT recommend you bookmark the Portal pages.
3. Open your browser and visit https://portal.issny.org fresh.
4. Login
5. If you really want a bookmark/favorite, create a new one of only the login/main page – https://portal.issny.org/