ISS Self-Direction Community Foundation

ISS is proud to announce the Independent Support Services Self-Direction Community Foundation. This new foundation will use 100% of funds received to support self-directing individuals who are experiencing a financial shortfall that cannot be paid through their budget and have no other financial resources. Our inaugural fund raising event will be a Walk/Roll-athon on September 30, 2023 […]

ISS Participants: Got Talent?

We are planning a local premier of the ISS documentary “Make Your Own Path” followed by a talent show at the Cinema Arts Centre on October 14, 2023. To all participants who have a special talent that you would like to present, we are now accepting audition videos. The audition video must be five to […]

Portal Maintenance Coming Up!

The Portal will be unavailable due to updates and maintenance on Monday, 7/24 from 12 PM to 2 PM. If this downtime affects your ability to clock in or out, please follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift and https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to submit a forgotten shift.

COLA Implementation Meeting Recording Available

Hello everyone, On June 30th, we hosted a meeting for Brokers to discuss the Cost of Living Adjustments (COLA) implementation and the guidelines that need to be followed going forward. Here is a link of the recording for those who didn’t have the opportunity to hear it. COLA VIDEO RECORDING

COS Council Meets

The 2nd Quarter ISS COS Council meeting topic discussed was “Community Classes and Self-Direction” View the meeting in it’s entirety along with the Power Point Presentation presented by Executive Director, Alan Kulchinsky,Accounts Payable Director, Jeanne Johnson and Assistant Director of Program Services, Jamel White. Video Family Council Community Classes Presentation

How to Edit Multi-Factor Authentication Settings

Did you know you can update your multi-factor authentication preferences from your ISS Portal? In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/security/page/multi-factor-authentication-f45#bkmrk-editing-multi-factor  

Important Information Regarding Self-Direction

Action Required We are reaching out to you today to explain some changes going on in the Self Direction world and to request you complete the survey and attestation below. In December 2022, OPWDD provided retroactive rate increases (of 5.4%) to most HCBS Waiver Services, effective April 1, 2022. At that time, Brokerage and Self […]

Important News!

Due to a data problem with our accounting software, we have been unable to process checks for reimbursements and payments.  We are working diligently with the software technicians and hope to have it all resolved by Friday. Once fixed, we will be working quickly to process checks. We apologize for the inconvenience this has caused […]

Portal My Work and My Staff Work Changes Reversed

Earlier this morning, we rolled back the changes we made to the Portal for My Work and My Staff Work.  Any issues you had since 5/10 will now be resolved and you can go back to using the Portal and doing whatever you were able to do prior to 5/10. Do not worry about your […]

Portal Issues Resolved

Yesterday afternoon we put a new server in place for our Portal to resolve the issues we were experiencing late last week and over the weekend.  We apologize for any inconvenience these intermittent issues caused. If you are staff and were unable to clock in or out, please visit https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift or […]