At this time we are experiencing an issue with One Time Pass codes being sent by text to access our portal. However, having them sent to you by email is working. If your preference upon log in is to have the one time passcode sent by a text you will need to change this to […]
OPWDD announced the approval of a vaccine bonus for all Direct Support Professionals through the Appendix K Waiver approval. Self- Hired Direct Support Professionals have until January 14, 2022 to be fully vaccinated. To be considered fully vaccinated, you must receive both doses of a two-dose vaccine or one dose of the single dose vaccine. […]
Dear Portal Users, We’ve been experiencing a few different portal glitches today. Here are the scenarios and resolutions you can follow. Issue 1: Unable to login… Please go to your browser and visit https://portal.issny.org to load a fresh version of our login page. If you choose not to do that, and use an already open browser tab and […]
Dear Portal Users, We are currently experiencing issues with the ISS Portal and are actively working with our development team to resolve the problems. We apologize for the inconvenience at this time. With that said, we have had users successfully access the Portal after they fully clear their cookies. Since each device and browser does that […]
To: All Stakeholders Re: Submit and Approve Time Early Due to the Thanksgiving Holiday, we would like to request that staff submit all time at the end of their last shift this pay period, and that approvers approve the time ASAP, by the end of the day Monday 11/22.
Please be aware that an upgrade to our Portal will be taking place on Thursday, 11/18/21 from 6 to 7 PM. You will be unable to access the Portal for eTime or other features during that time. For non-eTime issues, please complete your task later. Important info for eTime users: If logged in, you will […]
Dear ISS Stakeholders, We are aware that the One Time Passcode (OTP) text messages are delayed. Please be patient, as we are working on the issue. Please have your OTP code sent via email instead of text. Do not repeatedly request OTP via text, you will just delay everyone even more. Thank you for your […]
To: All Support Staff and Paid NeighborsRe: PTO Rollover and Review Personal Information As we enter the 4th quarter of the year we want to remind all payroll paid employees to log on to your UKG to check the following: Your personal information to verify that it is completely accurate. This includes but is not […]
Dear ISS Stakeholders, We are aware of a situation with our users who have optimum.net and optonline.net email addresses. Portal generated emails – including the OTP (one-time passcode), expense submission confirmations, MSN approved, etc. – are not being accepted by the server/ISP. We are sending them, but they are just bouncing back to us. This […]
It is with great excitement that Independent Support Services, Inc. presents two major advancements in the knowledge base of the Self-Direction model in New York. The first is our long anticipated research project with the University of Minnesota Institute on Community Integration on the sustainability of Self-Direction when the Circle of Support is aging or […]