Category: IT

SEMP Surveys Unavailable 5/4-5/5

The SEMP Surveys will be unavailable for approximately 1 to 2 hours between 6 PM Thurs., 5/4 and 6 AM Fri., 5/5 while we do maintenance on our servers.

How to Reset Your Portal Password

If you can’t remember your password, it’s easy to reset it! In order to start, you’ll need to go to the ISS Portal website: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/portal-basics/page/how-to-reset-your-password

Attention SEMP Reporters!

SEMP Surveys are available on the ISS Portal: SEMP surveys can be accessed directly from your ISS Portal homepage. From your homepage, click on the “Go to SEMP Survey” link and you will automatically be taken to your SEMP Survey page.  Since the best and easiest way to get to the SEMP Survey is via […]

Portal Practices: Helpful Hints

Portal Practices:  Helpful Tips Part I We understand that sometimes logging into the portal can be daunting. Here are some easy steps to follow that will help you when logging in. Look for more snippets of information in the coming weeks regarding navigating the portal and troubleshooting.  We hope this information will help make the […]

Big Changes to the Multi-Factor Authentication!

On Monday, 1/23/2023, at 12 PM, the Portal will be updated with changes to the One-Time Passcodes (OTP). Please see the changes below: 1. No more default method – Upon login, existing users will see the following window and will select which method to receive the OTP, either by Email or Text message. New users […]

OTP Portal Issue Resolved!

The issue with our OTP (one time passcodes) on the Portal has been resolved and they have been re-enabled.  All users will once again be required to enter the code they receive via text or email (based on the preferences they set) in order to log into the Portal.  For more information on OTPs and […]

ISS Portal and SEMP Survey Users

Dear Portal Users, The Portal and SEMP Survey will be unavailable due to server maintenance onThursday, 9/22 from 6 to 8 PM. *********** If this downtime affects your ability to clock in or out, please follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift and https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to submit a forgotten shift.

Recent OTP issue has been resolved

The recent One Time Passcode (OTP) issue was caused by a slowdown with Amazon Web Services, the provider ISS uses to send text messages.  The problem began on Fri., 1/14 and was resolved on Mon., 1/17.  We apologize for any inconvenience this unexpected network outage may have caused. If you need to submit a forgotten […]

One Time Passcode issue being addressed

Dear Stakeholders, We are aware of an issue with One Time Passcodes (OTP) not being delivered via text message, or arriving very delayed when using Etime. At this time, we do not know if this is an Amazon Web Services or cell phone provider issue. We are working on the problem and will let you […]

OTP Codes via Text currently not working

At this time we are experiencing an issue with One Time Pass codes being sent by text to access our portal.   However, having them sent to you by email is working. If your preference upon log in is to have the one time passcode sent by a text you will need to change this to […]