The SEMP Surveys will be unavailable for approximately 1 to 2 hours between 6 PM Thurs., 5/4 and 6 AM Fri., 5/5 while we do maintenance on our servers.
Category: IT
How to Reset Your Portal Password
If you can’t remember your password, it’s easy to reset it! In order to start, you’ll need to go to the ISS Portal website: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/portal-basics/page/how-to-reset-your-password
Attention SEMP Reporters!
SEMP Surveys are available on the ISS Portal: SEMP surveys can be accessed directly from your ISS Portal homepage. From your homepage, click on the “Go to SEMP Survey” link and you will automatically be taken to your SEMP Survey page. Since the best and easiest way to get to the SEMP Survey is via […]
Portal Practices: Helpful Hints
Portal Practices: Helpful Tips Part I We understand that sometimes logging into the portal can be daunting. Here are some easy steps to follow that will help you when logging in. Look for more snippets of information in the coming weeks regarding navigating the portal and troubleshooting. We hope this information will help make the […]
Big Changes to the Multi-Factor Authentication!
On Monday, 1/23/2023, at 12 PM, the Portal will be updated with changes to the One-Time Passcodes (OTP). Please see the changes below: 1. No more default method – Upon login, existing users will see the following window and will select which method to receive the OTP, either by Email or Text message. New users […]
OTP Portal Issue Resolved!
ISS Portal and SEMP Survey Users
Dear Portal Users, The Portal and SEMP Survey will be unavailable due to server maintenance onThursday, 9/22 from 6 to 8 PM. *********** If this downtime affects your ability to clock in or out, please follow the instructions at https://help.issny.org/books/etime/page/editing-start-and-end-times to edit a shift and https://help.issny.org/books/etime/page/creating-and-submitting-a-forgotten-shift to submit a forgotten shift.
Recent OTP issue has been resolved
The recent One Time Passcode (OTP) issue was caused by a slowdown with Amazon Web Services, the provider ISS uses to send text messages. The problem began on Fri., 1/14 and was resolved on Mon., 1/17. We apologize for any inconvenience this unexpected network outage may have caused. If you need to submit a forgotten […]
One Time Passcode issue being addressed
OTP Codes via Text currently not working
At this time we are experiencing an issue with One Time Pass codes being sent by text to access our portal. However, having them sent to you by email is working. If your preference upon log in is to have the one time passcode sent by a text you will need to change this to […]