On Tues., 12/12/23 at 11 AM, we will be updating the Portal. There will be no downtime. You will have to log back in again when we have completed the updates.
Category: IT
Portal Too Many Attempts OTP Error
Late last week, we confirmed an issue on our Portal when users trying to login were triggering the ‘too many attempts’ error after only two tries. We temporarily disabled the OTP (one time passcode) limit until we could find the cause of the problem and get it fixed. On the evening of Thursday, 11/30/23, we […]
When a Portal Issue Occurs
Just a friendly reminder, should you experience or become aware of any Portal issues, please check for Portal announcements which show on the Portal login and home pages and for an eblast prior to emailing websupport. If you don’t see any immediate announcements and need to email websupport, please know that we will make every […]
How to Keep your Portal user Active
To keep your Portal User Active, you must login at least once every 6 months. In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/portal-basics/page/how-to-login-to-the-iss-portal
How to check my previously worked shifts (Support Staff)
Staff have the ability to check their shifts within the Portal. In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/link/606#bkmrk-to-review-time%3A
How to use the My Staff Filter
In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ Status Shifts are filtered based on their current status (Pending Circle Review, Approved by Circle, Being Processed at ISS, etc.) Staff Shifts are filtered based on the person who submitted the shift Job Shifts are filtered by the type […]
Parking and Toll Guidelines
Dear Stakeholders, It was recently brought to our attention that Parking and Tolls are not reimbursable items except under Staff Activity Fees when a Self-Hired staff is providing the transportation. Effective, October 1, 2023, ISS will no longer be able to reimburse these items except under the Staff Activity Line of the budget. Thank you […]
How to use filter to only see Pending Circle Review shifts
If you’d like to see all the shifts that are pending circle review, follow the instructions below. In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/etime/page/navigating-and-finding-shifts