Shift reminder emails are generated automatically from our system to remind our stakeholders to check for any pending shifts. These reminders are sent to assure that staff and Circle approvers are up to date on shifts to help with the timely delivery of payroll processing. Certain reminders will trigger only if pending shifts are present, […]

To update any of your contact information on UKG please complete the Personnel Change form found on the website Forms page, https://www.issny.org/forms/ and email it to peopleservices@issny.org with your full name, what is being changed, and what it should now be. For legal name changes, you must provide a copy of your new Social Security […]

If you are uploading multiple images to an expense, we recommend using the Photo Library (iOS) or Media Picker (Android) option. This should allow you to select multiple images and upload them to the expense submission. For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/electronic-expenses/page/uploading-multiple-images-from-a-mobile-device

If you realize there is a mistake in your shift after it’s already submitted, you will need to check the status of the shift to know how to proceed. See the Chart Below: Status How to Resolve Pending Circle Approval Reach out to the circle. They will need to rejectthe shift so it’s sent back […]

If you are a staff member that is asked to fix a shift, follow the instructions below. In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ Issue How to resolve Modify Staff Activities, Event Details, or Virtual Details Go to the Finalize Details, make the appropriate changes, then […]

Web Support is meant for technical support issues relating to the ISS Portal or UKG. When emailing websupport@issny.org, please make sure to include the following information: Web Support is unable to assist with inquiries on behalf of other departments. If you are ever unsure of who to ask for help, please contact your Self-Direction Coordinator.

Here’s a simple guide on uploading an expense! In order to start, you’ll need to go to the ISS Portal website: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/electronic-expenses/page/uploading-an-expense

As Support Staff, it is important to update your information with ISS when you have a change.  The information that we have for you is how we contact you, how you access the ISS Portal, how we send payments and tax documents, and all manner of things. The chart below shows you how to update […]

The SEMP Survey will be unavailable Sat., 3/30 to Mon., 4/1 – all three days, all day long – while we perform system maintenance.

Please be aware, the Portal and SEMP Survey will be down for system maintenance. The Portal will be down from 6 PM to Midnight.  The SEMP Survey will be down from Thurs. 6pm to Fri, 6 AM. If you are staff and are unable to end or start a shift because of this downtime, please use […]