Good morning, In October of this year, we had an OPWDD full agency audit. While overall we did well, the state communicated that we must make changes to our hiring process and the DSP evaluation. These changes are required per regulations. As of this month, we have begun making these changes. The changes are as […]
Author: ISS Admin
Payroll Due Early 12/18
Attention Payroll Paid Staff and Time Approvers, Please have time approved as early as possibly for the pay period ending 12/17 as we have limited processing time due to the holiday. All time must be submitted and approved on Monday 12/18 at the latest, sooner if possible. Also please be advised 2023 Forms W-2 will […]
Portal Too Many Attempts OTP Error
Late last week, we confirmed an issue on our Portal when users trying to login were triggering the ‘too many attempts’ error after only two tries. We temporarily disabled the OTP (one time passcode) limit until we could find the cause of the problem and get it fixed. On the evening of Thursday, 11/30/23, we […]
When a Portal Issue Occurs
Just a friendly reminder, should you experience or become aware of any Portal issues, please check for Portal announcements which show on the Portal login and home pages and for an eblast prior to emailing websupport. If you don’t see any immediate announcements and need to email websupport, please know that we will make every […]
Self Hired Support Staff Employee Handbook Announcement
We have revised the Self Hired Support Staff Employee Handbook. The Employee Handbook will be available on our Portal through the Learning Management System in the next few days. All Self Hired Support Staff will have 60 days from the time it is on the portal to review the Employee Handbook and the attestation in the […]
Important Updates from People Services
First update: Recently there has been a revision made to the ADM that allows for the use of remote technology to deliver Home and Community Based Services. As of 11/11/23 and Per ADM# 21-ADM-03R there has been an extension granted until 4/11/24 allowing for Life Plans to reflect the election of the use of remote […]
How to Keep your Portal user Active
To keep your Portal User Active, you must login at least once every 6 months. In order to start, you’ll need to go to the ISS Portal website and login: https://portal.issny.org/ For more detailed information, that includes pictured examples, visit our help website here: https://help.issny.org/books/portal-basics/page/how-to-login-to-the-iss-portal