Happy New Year from ISS! We are pleased to share the NYS Alliance Guide as a reference and follow up to our Circle of Support quarterly meeting in June addressing the importance of Advocacy. This Guide to Advocacy provides helpful information on New York State government structures, contacts in the Executive and Legislative branches […]
Author: ISS Admin
Submit and Approve Time Early
To: All Stakeholders Re: Submit and Approve Time Early Due to the upcoming Holidays, we would like to request that staff submit all time at the end of their last shift this pay period, and that approvers approve the time ASAP, by the end of the day Monday 12/20.
OTP Codes via Text currently not working
At this time we are experiencing an issue with One Time Pass codes being sent by text to access our portal. However, having them sent to you by email is working. If your preference upon log in is to have the one time passcode sent by a text you will need to change this to […]
OPWDD Announces Approval of Vaccine Bonus for all DSPs
OPWDD announced the approval of a vaccine bonus for all Direct Support Professionals through the Appendix K Waiver approval. Self- Hired Direct Support Professionals have until January 14, 2022 to be fully vaccinated. To be considered fully vaccinated, you must receive both doses of a two-dose vaccine or one dose of the single dose vaccine. […]
Portal Issues Update
Dear Portal Users, We’ve been experiencing a few different portal glitches today. Here are the scenarios and resolutions you can follow. Issue 1: Unable to login… Please go to your browser and visit https://portal.issny.org to load a fresh version of our login page. If you choose not to do that, and use an already open browser tab and […]
ISS Portal Issues Being Addressed
Dear Portal Users, We are currently experiencing issues with the ISS Portal and are actively working with our development team to resolve the problems. We apologize for the inconvenience at this time. With that said, we have had users successfully access the Portal after they fully clear their cookies. Since each device and browser does that […]
Submit and Approve Time Early
To: All Stakeholders Re: Submit and Approve Time Early Due to the Thanksgiving Holiday, we would like to request that staff submit all time at the end of their last shift this pay period, and that approvers approve the time ASAP, by the end of the day Monday 11/22.
Portal Down for Maintenance Thurs., 11/18 6-7 PM
Please be aware that an upgrade to our Portal will be taking place on Thursday, 11/18/21 from 6 to 7 PM. You will be unable to access the Portal for eTime or other features during that time. For non-eTime issues, please complete your task later. Important info for eTime users: If logged in, you will […]
One Time Passcode Issue
Dear ISS Stakeholders, We are aware that the One Time Passcode (OTP) text messages are delayed. Please be patient, as we are working on the issue. Please have your OTP code sent via email instead of text. Do not repeatedly request OTP via text, you will just delay everyone even more. Thank you for your […]
PTO Rollover and Review Personal Information
To: All Support Staff and Paid NeighborsRe: PTO Rollover and Review Personal Information As we enter the 4th quarter of the year we want to remind all payroll paid employees to log on to your UKG to check the following: Your personal information to verify that it is completely accurate. This includes but is not […]